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  1. In some situations, bankESB may provide an additional level of security and ask you to verify your identity. This is another level of security for your protection.

  2. For login assistance you can call toll free at (855)527-4111.

  3. If you forgot your Password, click on the Forgot Password link located on the User ID or Password screen. You will then be asked to enter information to identify yourself and allowed to choose and confirm your new Password.

  4. Quicken® Web Connect
    The Web Connect service is an on demand update for your Quicken® software that is completed by you at your convenience from your bankESB Online Banking profile. Simply sign in to bankESB Online Banking to export transactions directly from your account history and import them into your Quicken® software. NOTE: This is the most secure process for maintaining your Quicken® software as you do not have to share your online banking User ID and Password with the Quicken® software.

    Quicken® Direct Connect
    With the Direct Connect service your Quicken® software communicates directly with a connection to your bankESB Online Banking profile. To establish this service, you will need to initiate a connection process between your Quicken® software and your bankESB Online Banking profile. Visit http://quicken.intuit.com/ for instructions on how to enable this service.

  5. The available balance displayed on your deposit accounts includes your current balance minus any holds. Your available balance displayed does not include savings overdraft, unused reserve credit and assigned overdraft privilege limits. The available balance displayed on your loan accounts is the amount of the funds available for your use.

  6. bankESB is dedicated to your security and is partnered with a service called FraudWatch PLUS that monitors your account activity and reviews the activity for suspicious behavior. When leaving the area it is best to notify bankESB of your travel plans so a note can be made and your ATM/Debit card will remain active.

  7. The Account Detail module located in the right side column of the Account Activity page displays information such as the Interest Rate, Previous Year Interest, Year to Date Interest and Last Interest Amount. Simply select the interest bearing account you wish to inquiry upon from the drop down and press search.

  8. To change your account nickname, click on the Manage Account Nickname link under My Accounts or in the Service Center. Select the account you wish to change the nickname for from the Select an Account to Nickname menu and click submit. In the Account Nickname section, click Change. An account Nickname popup window will appear. Input your new nickname and press submit.

  9. The bankESB Person to Person Account Transfer Service enables you to transfer funds to other individuals with accounts at Easthampton Savings Bank. Once you enter the information requested below for the individual and account that you are transferring funds to, the destination account will be added to your list of “To Accounts” on the “Make A Transfer” screen.

  10. bankESB loan payments can be scheduled under the Transfer Funds tab or the Pay My Bills tab. If you use Pay My Bills, simply click on bankESB Loan Payments from the submenu. By changing the Scheduling Option form immediate to recurring, you can determine the frequency and longevity of your recurring payment.

  11. Transferring funds between your Easthampton Savings Bank accounts and your accounts at other financial institutions is convenient, quick and easy. To get started, you must enter your account information below. Within a few days of submitting this information, two small deposits will be made to your external account. To complete the setup of your external account, return to the Manage External Accounts page and verify the amount of the deposits. Once two deposits are verified, you will receive a secure message tellin g you to call customer care to confirm the bank to bank transfer.

  12. Go to the Pay My Bills tab and select Payees from the submenu. To add a new payee, click the orange Add a Payee button and fill in the appropriate fields. To delete or edit a payee, click the associated link to the right the payee.

    ESB Online now allows users to edit a Payees name, address AND account number, rather than having to set up a new payee.

  13. Manage my Money allows you to monitor your bankESB accounts. It helps you with organizing and categorizing your spending so you can see where every dime goes and make money decisions you feel good about. It can also assist with establishing savings goals and following your progress so you can stay on track.

  14. Recurring and future-dated transfers/payments display in a Scheduled Transfers module under the Transfer Funds tab. To delete, simply click Delete on the right on the row you wish to stop.

  15. Yes. Simply log into Online Banking, select the Service Center tab and in the "My Profile" area, select Change User ID.

  16. Yes. Simply log into Online Banking, select the Service Center tab and in the "My Profile" area, select Change User ID.

  17. No. For security purposes, your Online User ID and Password must be different.

  18. Simply log into Online Banking, select the Service Center tab and in the "Security Information" area, select Change Security Information.

  19. Under the Service Center tab, you will locate Add or Remove Accounts under the Electronic Services section. Fill in the fields accordingly and press Submit. Your accounts will be added or removed by the next business day.

  20. To gain access to your bankESB eStatements, go to the eDocuments tab. Click on View Statements to be presented with the Terms & Conditions and the field to confirm what email address you have connected to your statement communications. Once you accept the terms, your eStatements access should be enabled and you’ll receive a monthly e-mail letting you know when your eStatement is available for viewing.

  21. Enter your Debit or ATM card number of the card you wish to use, the dates you are traveling and your trip destination.

  22. If you lost, misplaced, or had your Easthampton Savings Bank Debit/ATM card stolen or you believe that you have unauthorized card - based transactions posted to your account, you now have the ability to disable your card immediately by simply clicking on the “Deactivate” button for the corresponding card on the Activate/Deactivate my ATM/Debit card page. Even better, if you have disabled your card but then subsequently find or retrieve your card, simply click the “Reactivate” button that will appear below to instantly use your card again.

  23. Alerts are located under the Account Services section of the Service Center tab. You can create, change or view you alert history all from this one location. To begin, click Create a New Alert. Select the alert you wish to active and press Add subscription. For explanation of what each alert is, select the link that reads ‘Click here for more detailed information about the Alerts we offer.

  24. Our bankESB Person to Person Account Transfer Service enables you to transfer funds to other individuals with accounts at Easthampton Savings Bank.

    Our Bank to Bank Transfer service enables you to transfer funds to or from your accounts at another financial institution.

  25. Under the Service Center tab, click the Quicken link under the Electronic Services section. On this page, simply click the enroll button.

  26. Contact bankESB Customer Care toll free at (855) 527-4111.

  27. To the right of each transaction displayed on the Account Activity page is a question mark that serves as a link to send a secure inquiry to Easthampton Savings Bank regarding the transaction in question. A transaction inquiry box will open displaying the account, transaction, transaction date, and amount. A message box in included where you can detail your question. An bankESB Customer Care member will review and respond to your message accordingly. A response to a transaction inquiry will be seen in your secure messages when you login to online banking. When you initiate your inquiry, you can choose to be notified via the email address you provided when a response is received.

  28. If you do not recognize security questions or answers, DO NOT enter your Password and call toll free at (855) 527-4111.

  29. In order to protect your account information from unauthorized users, we allow only a certain number of failed attempts for entering your Password and Online User ID and security questions. If you exceed these attempts, your account access will be locked. If you have been locked out of your online banking call toll free at (855) 527-4111.

  30. There are several reasons a transfer might fail. Generally transfers will fail due to insufficient funds in the Account you are trying to transfer from. If funds are available call toll free at (855) 527-4111.

  31. To request that payment be stopped on a check that you have written, please complete the information located on the stop a check payment page.

    Submitting this request online represents authorization to Easthampton Savings Bank to place a stop payment on the selected account and item. An online request to stop payment on a check or series of checks does not guarantee that the check will be stopped, as the item may have already been processed and posted to your account. You will be notified if there is a problem in placing the stop payment you have requested.

    When you approve the stop payment the fee will be automatically deducted from your account. Click here to view our fee schedule for the stop payment fee amount.

    Please note that you cannot use this function to stop payment on a payment processed through online “Bill Pay”. To cancel or stop online “Bill Pay” call toll free at (855) 527-4111.

    In requesting a stop payment, you agree 1) that you must notify us in writing to cancel this order if and when the reason for the stop payment ceases to exist; 2) that the closing of the account upon which this check is drawn will automatically cancel this order and 3) that this order expires and is no longer in effect six (6) months from the date that this order was placed unless you have already cancelled or renewed the stop payment order.

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