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Mobile Banking gives the ability to access account information using 2 different options depending on your preference and the capabilities of your mobile device:
If you forget the answers to your security questions contact our Customer Care Department at 855-527-4111.
Easthampton Savings Bank Mobile Banking is Free, however, there may be charges associated with data usage on your mobile device. Check with your wireless device carrier for more information.
This may be due to your cookies. When you enroll your mobile device, a cookie is stored on its browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by bankESBMobile and does not contain any personal information. Some mobile devices may require you to enable cookies or periodically erase them. If you do not have cookies enabled or you have recently erased your cookies, you will be required to answer your security questions. Check your mobile device settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile provider for cookie support information on your mobile device. Additionally, for added protection, there may be cases where Mobile Banking will request you answer a security question again even though you selected to remember this device. This is for added protection in the case where other security policies trigger the system to request you answer the questions again. If you need assistance please contact our Customer Care Department at 855-527-4111.
If you get a new device, for security purposes first delete the app from your old device then simply download the bankESBMobile app on your new device.
Yes, the Mobile Banking service utilizes best practices from Online Banking, such as HTTPS, 256-bit SSL encryption, registration authentication questions, access with a User ID and Password, security authentication questions, and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the Mobile Banking service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, the service can be immediately disabled by contacting our Customer Care Department at 855-527-4111.
We support all the popular U.S. wireless device carriers, including Alltel, AT&T, Sprint, T-Mobile, U.S. Cellular, Verizon and Virgin Mobile.
A data plan is highly recommended, as data usage can become expensive without one. If you do not have a data plan, please check with your wireless carrier for more information regarding these services. Please note that you are responsible for any charges incurred from your wireless provider.
Yes, you do need to be an Online Banking customer to take advantage of the Mobile Banking services. You can sign up for online banking here.
Once you are signed into your mobile device, use the slide out menu located on the top right to access the menu.
1. Select the Mobile Services option.
2. Select My Profile.
3. Select the option you would like to change.
If you are already enrolled in bankESB Online Banking, you may log into the bankESBMobile app with your bankESB Online User ID and Password.
On your Mobile Sign In screen select Forgot Your Password.
For optimal experience with the Easthampton Savings Bank Mobile Service you may want to
If you do not receive a confirmation message due to a lost signal, you may verify a transaction by logging back into Mobile Banking. If you need assistance please contact our Customer Care Department at 855-527-4111.
Yes, Mobile Banking is available 24/7.
Mobile Banking is supported on all devices with a mobile web browser that supports cookies. In addition, the downloadable application is supported on most iPhone and Android devices.
Select the Log Out icon in the slide out menu in the upper right hand corner to sign out of Mobile Banking and then close your browser or app.
The 256-bit SSL encryption protects your information as it travels from your mobile device to Easthampton Savings Bank. The 256-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure web applications.
Here are some tips and general good practices for banking on your mobile device:
If you forget your User ID contact our Customer Care Department at 855-527-4111.
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