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Biometric ID

  1. Yes. Biometric ID has the same level security as all authentication methods for Online and Mobile Banking.

  2. Biometric ID is available for iOS and Android devices that have compatible fingerprint support running Android 6.0 or higher. Compatible Android devices are those that are using Android’s fingerprint support. Specific devices from Manufacturers that have created their own Fingerprint supported devices and are not using Google’s built-in support for Android, are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint drivers, not Google’s Android.

  3. No. You can use your Login ID and Password to sign in to bankESB Mobile and Online Banking.

  4. bankESB does not collect your fingerprint details, and cannot link it to the personal information we hold about you. bankESB is relying on the device to authenticate the fingerprint and confirm or reject verification.

  5. On the bankESB Mobile Banking App login screen, enter your password and then navigate to Service Center > Biometric ID enrollment. You will then be prompted to give your device a name (should be unique) along with providing your bankESB Online Banking Login ID and Password. Once all three fields are filled out you can select enroll, now the next time you login to your bankESB Mobile Banking App you will be prompted to use your fingerprint.

  6. On the app’s login screen, a message will display prompting you to Login with your Biometric ID.

  7. No. Once you are enrolled with Biometric ID, your fingerprint is the only required login credential.

  8. bankESB does not hold or store your Biometric ID. Your Biometric ID is stored on your device (as part of the user settings) when you set it up and we rely on the device to authenticate your Biometric ID if you choose to use Biometric ID when accessing Mobile Banking.

  9. Yes, you can store as many of your fingerprints as the device allows. Any fingerprint that is stored in the device can be used to access your Mobile Banking.

  10. bankESB does not collect or store your Biometric ID in any case. Your fingerprint is stored on your device when you set up your fingerprint enabled device.   Just like it is your responsibility to keep secure your Online Banking password, Biometric ID should be treated with the same level of security. This means that you must not have other people’s fingerprint or face stored on your device if you would like to use this login option. However, if someone else’s fingerprints or face are stored on your device and you enable fingerprint or face authentication, the second person will also have full access to your account.

  11. On enrollment, any biometric you save on your device may access your bankESB Mobile Banking App. You should not register for Biometric ID if you wish to retain other people’s fingerprints on your device.

  12. Yes. You can still log on to the bankESB Mobile Banking App using your account username and password.

  13. If your mobile device is lost or stolen you can delete a device at any time by logging onto your account from a PC or another device and navigating to Profile > Service Center > Manage Biometric ID > Biometric ID Devices. You can delete the lost/ stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required. So a lost device should not be able to access your account without your fingerprint or account Login ID/ Password.

  14. Another person would need your bankESB Online Banking Login ID and Password to access your accounts. Please call our Customer Care at 855.527.4111 in the event your device is lost or stolen so we can reset your password as an added level of security.

  15. Biometric ID can be disabled from a desktop or mobile device by clicking on the person icon in the upper right hand corner > Service Center > Biometric ID > Biometric ID Enrollment.

  16. You will need to register your biometrics on the new device, and then set up Biometric ID to access Mobile Banking face or finger.

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