Frequently Asked Questions

  1. What is an eStatement?

    An eStatement is a prompt and secure electronic version of your account statement viewable by you using bankESB Online banking. No more waiting for the mail or shredding paper statements. With eStatements you can view, save and print your statement at your own convenience.

  2. Can I receive eStatements for my business account?

    Yes! bankESB Online banking is a requirement to view eStatements. If you do not currently have bankESB Online banking please visit our website at www.bankesb.com and sign up! Online banking is easy and free for banking that fits your life perfectly. If you already use bankESB Online banking for your business accounts, eStatements is quick and easy to set up! Simply sign into your bankESB Online banking, click the eDocuments tab then click “view statements”. Read, print and accept the eStatement disclosure and you will immediately have access to your eStatements!

  3. If I sign up for eStatements does it apply to all of my statement accounts?

    Yes. It will apply to ALL of your statement accounts that are viewable in bankESB Online banking.

  4. What are the system requirements to support eStatements?

    Electronic Statements are produced in PDF format. In addition to the System Requirements for bankESB Online banking, you will need to have Adobe Acrobat Reader, which is available free of charge at www.adobe.com.

  5. How many months of eStatements will I have access to?

    With eStatements you will have access to 16 months of statements!

  6. Will I still receive a paper statement with eStatements?

    No. Once you sign up you will receive eStatements for all of the statement accounts that are viewable in your online banking. Your paper statement will be immediately discontinued.

  7. Can I go back to paper statements?

    Absolutely. If you decide EStatements are not for you simply send a secure email or call us during normal business hours to notify us you would like to receive paper statements. Remember all accounts listed in your online banking will convert back to paper.

  8. Can I view my check images with eStatements?

    It is easy to view a check image using eStatements. Simply click on “view check images” in your statement and all of your images from the statement will be available. As an added benefit you can also sort and resize your check images in a variety of ways.

  9. Can I print my check images with eStatements?

    Yes. Simply click on the check number you would like to print in the eStatement. Both the front and back of the check will be viewable. Click file and print. It’s that easy!

  10. Is there a fee for eStatements?

    eStatements are FREE! There are no fees associated with this service.

  11. Will my statement cycle remain the same?

    Yes, your statement will remain on the same cycle. In fact, with EStatements you will receive your statement faster because you won’t have to wait for the mail!

  12. How can I receive eStatements for all of my accounts?

    You will receive an eStatement for all of your statement accounts that are viewable in your Online banking. If you have an account that is not viewable in your bankESB Online banking and you would like to view an eStatement for it simply visit our website www.bankesb.com, click the forms & applications link, print and fill out the add account to home banking form. Mail or drop it off to any of our convenient branch locations and it will be added to your online banking. You will receive notification to view your eStatements for this account within 24 hours after we receive the form.

  13. How can I retain or store my statements with eStatements?

    There are several ways to retain your statements using eStatements:

    • Simply save your statement to your computer.
    • Download or burn your statement onto a disk or CD.
    • Download your statement into Microsoft Money (QFX)
    • Download your statement into Quicken (QIF)
  14. Will I be notified when my monthly statement is available?

    You will receive a monthly email notifying you that your statement is available.

  15. Will my eStatement contain the same information as my paper statement?

    Yes! Your eStatement will contain all of the same information as your paper statement including images of your cancelled checks and other documents, disclosures and important messages from Easthampton Savings Bank.

  16. Will joint account holders be able to view statements online?

    As long as the joint account holder has bankESB Online banking, they are on the account, and the account is viewable in online banking they will have access to EStatements.

  17. Can I have my monthly notification sent to more than one email address?

    No. You can only have your monthly notification sent to the email address listed in your bankESB Online banking.

  18. What happens if I change my email address?

    If you change your email we request that you update your email address in online banking using the “change email address” link in the services tab. This will ensure that you receive your monthly email notifying you that your eStatement is available.

  19. What other information will I receive electronically if I sign up for eStatements?

    Included your periodic statement you will receive marketing and important messages such as changes in terms, account notices, the annual privacy disclosure and any other required disclosures.

  20. What paper notices will I receive if I sign up for eStatements?

    You will continue to receive NSF notices, loan bills, CD maturity notices, 1099 forms, 1098 forms etc. through postal mail.

  21. How will I receive my last statement if my account is closed?

    If your account is closed your final statement will be mailed to you in paper form through the postal mail.

  22. Will my statement information be secure?

    At Easthampton Savings Bank we are dedicated to keeping your information safe and secure. You may rest easy knowing that your financial information will be protected with state-of-the-art security every step of the way. For detailed information regarding our security practices simply sign into bankESB Online banking, click the “Services” tab and then click “Internet Security” under the For Your Protection section. A recent Javelin Strategy & Research study indicated that, on average people who monitor their accounts via online banking detect identity theft within 22 days faster than people who receive a paper statement.

  23. Can my accounts be combined into one statement to view on eStatements?

    Absolutely! Simply let us know you would like to combine your statements. Notify us by secure email in your bankESB Online banking or call 855-527-4111 during normal business hours.

  24. Who can I contact with further questions regarding eStatements?

    If you have further questions regarding eStatements please contact us by secure email by going to the services tab in your bankESB Online banking or call 855-527-4111 during normal business hours.

  25. How do I sign up to view eStatements?

    eStatements is quick and easy to set up. Simply sign into your bankESB Online banking, click the eDocuments tab then click “view statements”. Read, print and accept the eStatement disclosure and you will immediately have access to eStatements! bankESB Online banking is a requirement to view eStatements. If you do not currently have bankESB Online banking please visit our website at www.bankesb.com and sign up! Online banking is easy and free, for banking that fits your life perfectly.