Skip to main content

Select Account Type

Personal

Forgot password?


I want to

Open an Account

Apply for a Loan

Please continue to visit this page for the most up-to-date information on our response.

Branch Lobbies Reopen March 8

COVID-19 case counts have continued to fall dramatically since their peak in early January, according to the Centers for Disease Control and Prevention (CDC). In fact, new daily cases have now returned to levels not experienced since last fall. While we’re far from being able to let down our guard, this trend coupled with continued vaccination efforts has allowed bankESB to soon resume in-branch operations while continuing to ensure our locations are safe places to do business.

All branch lobbies will reopen for regular operating hours beginning Monday, March 8. On behalf of our entire staff, we look forward to welcoming you back once again. Our preventative measures will remain in place, including plexiglass shields, floor markings, hand sanitizer, and mask requirements. If at any time after we reopen it becomes necessary to temporarily close or reduce hours in one of our locations due to the pandemic, we will communicate this information on our website.

We continue to accept and encourage appointments for essential, in‑branch services. To request an appointment, visit our website’s Locations page and click on the “Request an Appointment” button to select the date, time, and location most convenient for you. Or, contact our Customer Care team at 855.527.4111 to request an in-branch appointment by phone.

We also encourage you to continue using our bank-at-home electronic services as well as our drive-up windows and ATMs as alternatives to visiting a branch lobby.

We’re here for you.

We take our responsibility for providing you with essential services seriously and thank you for sticking by us as we continue operating in ways that keep you and our employees safe. As our lobbies reopen, our commitment to helping you live your life, support your family, or run your business only strengthens. You can count on us, and we look forward to seeing you soon.

 

Continue to Bank Beyond the Branch

We make it easy for you to stay connected to your money by offering a variety of smart banking technologies that ensure you’re able to access your accounts, pay bills, make purchases, contact a representative, and more.

Learn more here and see the chart below for all the ways you can connect with us and your funds!

Request an Appointment Online to Visit a Branch

We still encourage you to make an appointment online to visit one of our branches in person. Simply click here, then choose the branch nearest you, the service you need, and select from among the dates and times available. A branch representative will contact you to confirm your appointment.

 

In-Branch Personal Protection Measures

If you do visit a branch, here are some of the personal protection measures we have in place to keep you and our employees safe.

  • Protective shields at all our teller lines and customer-facing staff desks.
  • Floor markers and directional signage to manage customer foot traffic, including dedicated entry and exit doors when possible, to help promote social distancing.
  • Face coverings required for anyone over the age of two who enters our buildings. Please note that you may be asked to remove your face covering briefly for identification purposes. If you are unable to wear a face covering, we ask that you continue using our drive-up services.
  • Hand sanitizing stations at all entrances.
  • Enhanced cleaning and sanitizing protocols at all our sites.
  • A “no handshake” policy.

Ways to Learn More.
If you're looking for more information on the Coronavirus or ways to protect yourself, visit these websites:

The Centers for Disease Control
The World Health Organization
The Mass.gov Coronavirus Update
The Federal Trade Commission


Additional Resources.
The Consumer Financial Protection Bureau (Bureau) has recently released several resources to help consumers take steps to protect their finances during the COVID-19 pandemic, including how to avoid financial scams and submit complaints to the Bureau:

Protect yourself financially from the impact of the coronavirus
The CFPB information and resources for informed financial decisions
Protecting your credit during the coronavirus pandemic
Coronavirus and dealing with debt: Tips to help ease the impact
Tips for financial caregivers during the coronavirus pandemic


We're Here to Help.

Of course, if you need assistance, you can call our Customer Care team to speak with a representative at 855.527.4111. Our hours of operation are:

Monday - Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 12:00 PM


« Back to Articles